Talk to a person
Contact JoyoTour
A Beijing office, a 24/7 line for travellers already on their trip, and four ways to reach us. Real people, no chatbot, no ticket queue.
The short version
The fastest way to reach us is WhatsApp or WeChat on +86 138 0013 8000, staffed 24 hours a day for travellers already in China. For planning a trip, email hello@joyotour.com or call +86 10 6566 8200 between 09:00 and 21:00 Beijing time.
- WhatsApp and WeChat on +86 138 0013 8000, available 24/7 for travellers on a trip.
- Beijing office line +86 10 6566 8200, 09:00–21:00 Beijing time.
- We reply to emails within one working day, usually the same day.
- The emergency line works anywhere in China, in English, at any hour.
Four ways to reach us
The Beijing office
JoyoTour International Travel Co., Ltd.
Tower B, Chegongzhuang Computer Building, Xicheng District
Beijing 100044
China
Area code: +86 10 6566 8200
Email: hello@joyotour.com
Licensed by the China National Tourism Administration, licence no. L-BJ-CJ00089.
- Licence L-BJ-CJ00089, approved by the China National Tourism Administration.
- Office hours are 09:00–21:00 Beijing time, seven days a week.
- 24/7 emergency line for travellers who are already on their trip.
- Visitors by appointment. Most business is done online, which keeps prices down.
Search the ID below, or scan the QR code in the app. WeChat is the fastest way to reach us while you are in China.
JoyoTour-China
Frequently asked questions
How quickly do you reply to enquiries?
We reply to every enquiry within 12 hours, seven days a week, and to guests already travelling within one hour. Messages arriving between 22:00 and 08:00 Beijing time are answered the following morning, in order received.
What are your office hours?
Our office is staffed 09:00 to 18:00 Beijing time, Monday to Saturday, which is 01:00 to 10:00 UK time. Guests already in China have a 24-hour number answered by a person, not a recorded message.
What is your emergency number?
Every traveller receives their guide's 24-hour Chinese mobile number plus our English duty line, answered within three rings. For medical or police emergencies dial 120 or 110 first, then call us and we will come to you.
How do I add you on WeChat?
Search our WeChat ID joyotour, or scan the QR code printed on your confirmation voucher; friend requests are accepted within minutes. WeChat is the fastest way to reach your guide in China, faster than phone or email.
Who do I contact if something goes wrong on the trip?
Call your guide first, since they are with you and can fix it fastest. If that fails, your named planner answers within one hour, then our duty manager escalates. Anything unresolved after 24 hours goes to the owner directly.
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Tell us your dates.
We'll do the rest.
Free itinerary design, a revised plan within one working day, and nothing charged until you approve the final version.