Your data
Privacy Policy
What we collect, why we collect it, and how to make us delete it. Nothing here is sold to anyone.
The short version
We collect only what a trip needs: your name, contact details, travel dates, and any dietary or medical information you give us. We never sell data, we keep enquiry records for 24 months, and you can request a copy or deletion at any time by emailing info@joyotour.com.
- We collect only what a booking requires.
- Data is never sold or shared for advertising.
- Enquiry records are kept for 24 months, and booking records for seven years.
- Request a copy or deletion at info@joyotour.com.
What we collect
- Name, email, phone and WhatsApp or WeChat ID.
- Travel dates, party size, and any dietary or mobility needs.
- Passport details are required only once a booking is confirmed, for hotels and trains.
- Website analytics in aggregate, never tied to an enquiry.
How we use it
To design, price and operate your trip.
To book hotels, trains, flights and entrance tickets in your name.
To contact you about the trip you asked about, and nothing else.
To meet Chinese regulatory record-keeping requirements.
Your rights
- Ask for a copy of everything we hold about you.
- Ask us to delete it, subject to legal retention periods.
- Opt out of marketing email at any time with one click.
- Withdraw consent without affecting a confirmed booking.
Tell us your dates.
We'll do the rest.
Free itinerary design, a revised plan within one working day, and nothing charged until you approve the final version.